Dynamics 365 VOC end of life

Dear VOC,
Thank you for services provided, but you have been replaced with a younger and more exciting model.

During a call today Microsoft made it quite clear that you should start the transition to FormsPro. On the questions regarding what we do with existing customers, the answer was pretty clear “you should transition”. The one thing that I did think was a little strange was the fact that Microsoft said they would provide assistance migrating (a tool of course). Usually Microsoft doesn’t provide any form for tool for transitioning, and make the partners do this manually.

The magic

I might sound negative, but honestly I think it is quite amazing. VOC turning into a separate app on top of the CDS only commits that MS is really serious about the PowerPlatform story and APPS. Microsoft chose to store data in the CDS, so the options for this tool are almost endless. And even more, you don’t need Dynamics to deliver the product.

Licensing

So what will happen to the product now that it is no longer a Dynamics product? Good question. It was mentioned that licensing is in the works, so let’s hope that this won’t become another Marketing “scandal”. The only thing I would prepare for is a license that now cost more than what you pay today. You can hope for the P2 license to cover this, but probably no.

No one used VOC besides Dynamics customers with the license included. Being able to configure this product separately, you can use any system with a CDS connector. This will open a marked for the FormsPro that the VOC never had. The demonstration was used with Salesforce and Dynamics.